Seznam
Account
You will learn how to create, manage, and secure your account, as well as the procedures for password recovery, personal data management, and other problem-solving solutions.
Frequently Asked Questions
I forgot my account password. My password stopped working, and I keep seeing the message "Incorrect password or username." What should I do now?
We recommend checking whether it is just a typo or an incorrect keyboard setting, such as an accidentally changed language, enabled Caps Lock (uppercase letters), disabled Num Lock (numeric keys), etc.
If you are sure that the password is correct, proceed with password recovery using the security settings of your account through the Forgot Password form.
I forgot my account password and phone number. The recovery email and security options offered during the reset process are outdated. What should I do?
To recover your password, you need to use the Forgot Password form. We do not offer any other recovery options. If you no longer have access to any of the set security methods, we are unable to assist you further with password recovery.
I forgot my password, and when I try to recover it, I see a message saying “No recovery options are available for this address.” What should I do now?
If the password recovery form shows that no recovery options are set for your account, it means that access to this email address cannot be restored. This usually happens when no recovery method was added to the account, despite multiple reminders from Seznam—both after signing in and directly on the account homepage.
Since email accounts are created anonymously and no identity verification takes place during registration, it’s not possible to verify your identity using an ID card or other documents. We recommend checking whether your valid password might still be saved in a password manager on a device where you were previously logged in. You can find instructions here.
If you’re unable to find your password but are still signed in to your account on a web browser, there may be an alternative solution. You can enable access sharing to another email address. You’ll then sign in to that new email address and gain access to your original inbox as well. This allows you to read all incoming messages and even send emails under your original name—however, you won’t be able to change any security settings.
We’re sorry we can’t do more at this moment. If you’d like help going through the alternative solution step by step, feel free to call our support specialists.
After logging in, I keep being redirected back to the login form without any error message appearing.
This issue is most commonly caused by blocked browser cookies. We recommend checking your settings and enabling cookies. Additionally, a browser extension or antivirus program may be blocking cookies. In some cases, clearing the browser’s cache and cookies can also help.
I get logged out every time I close my browser. Why?
This usually happens when your browser is set to automatically delete cookies upon closing. If you’re not sure where to disable this setting, we recommend contacting our support specialists, who will guide you through the process.
I see a message saying someone tried to hack into my account. What should I do?
In this case, you need to reset your password using the options provided in the message about the compromised account. After resetting your password, we strongly recommend reviewing your account’s security settings. If you haven’t already, consider enabling Two-Factor Authentication for added protection.
I see a message saying “Your account is blocked.” What should I do?
To unblock your account, please contact our User Support team. If possible, they’ll unblock the account and advise on additional security steps depending on the reason for the block.
I keep seeing error 464: Robot detected when signing in, but I’m not a robot. What’s going on?
This message appears when our system detects multiple failed login attempts from your IP address, which triggers a security block. The block typically lasts 24 hours. We recommend waiting it out without further login attempts. If possible, you can try logging in from a different IP address (for example, using mobile data). If the issue persists for several days, please contact User Support.
When signing in on a new device, I’m told a verification message was sent to all my verification devices—but I don’t know of any, and I didn’t receive an SMS. What now?
Verification messages are automatically sent to the Seznam.cz app where Two-Factor Authentication (2FA) was originally set up. If you no longer have access to that device or app, you can request a one-time SMS code instead. Simply choose “Other verification method” and then “Request SMS code.” After logging in, we recommend updating your verification device, either with a new Seznam.cz app or another authenticator app.
How do I turn off Two-Factor Authentication?
You can disable Two-Factor Authentication in your account security settings after logging in. In the “Two-Factor Authentication” section, remove all registered verification devices. Each removal will require you to enter your current password for confirmation. Once all devices are removed, 2FA will be disabled.