{"id":151,"date":"2024-10-12T00:10:55","date_gmt":"2024-10-11T22:10:55","guid":{"rendered":"https:\/\/o-seznam.cz\/napoveda\/ucet\/?page_id=151"},"modified":"2025-01-14T15:45:13","modified_gmt":"2025-01-14T14:45:13","slug":"blokace-seznam-uctu","status":"publish","type":"page","link":"https:\/\/o-seznam.cz\/napoveda\/ucet\/zabezpeceni-uctu\/blokace-seznam-uctu\/","title":{"rendered":"Blokace Seznam \u00fa\u010dtu"},"content":{"rendered":"\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>K zablokov\u00e1n\u00ed \u00fa\u010dtu u\u017eivatele m\u016f\u017ee doj\u00edt t\u00e9m\u011b\u0159 pouze ve v\u00fdjime\u010dn\u00fdch p\u0159\u00edpadech, kdy u\u017eivatelovo chov\u00e1n\u00ed n\u011bjak\u00fdm z\u00e1va\u017en\u00fdm zp\u016fsobem poru\u0161\u00ed jeden z n\u00ed\u017ee uveden\u00fdch d\u016fvod\u016f. Je prov\u00e1d\u011bno z\u00e1sadn\u011b spole\u010dnost\u00ed Seznam.cz.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Jak\u00e9 jsou mo\u017en\u00e9 d\u016fvody zablokov\u00e1n\u00ed?<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">1. Poru\u0161en\u00ed smluvn\u00edch podm\u00ednek<\/h3>\n\n\n\n<p>Smluvn\u00ed podm\u00ednky, jejich\u017e souhlasem je podm\u00edn\u011bno vytvo\u0159en\u00ed a u\u017e\u00edv\u00e1n\u00ed \u00fa\u010dtu, definuje podm\u00ednky u\u017e\u00edv\u00e1n\u00ed \u00fa\u010dtu v r\u00e1mci slu\u017eeb spole\u010dnosti Seznam.cz. U v\u011bt\u0161iny slu\u017eeb je stanoveno, kter\u00e9 \u010dinnosti jsou pova\u017eov\u00e1ny za ne\u017e\u00e1douc\u00ed. D\u016fvody, kter\u00e9 mohou k blokaci v\u00e9st, vypl\u00fdvaj\u00ed z aktu\u00e1ln\u00edch smluvn\u00edch podm\u00ednek. Z\u00e1le\u017eitosti t\u011bmito Podm\u00ednkami neupraven\u00e9 se podp\u016frn\u011b \u0159\u00edd\u00ed Obchodn\u00edmi a smluvn\u00edmi podm\u00ednkami jednotliv\u00fdch slu\u017eeb, provozovan\u00fdch spole\u010dnost\u00ed Seznam.cz, a.s. a p\u0159\u00edslu\u0161nou pr\u00e1vn\u00ed \u00fapravou.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Rozes\u00edl\u00e1n\u00ed nevy\u017e\u00e1dan\u00fdch zpr\u00e1v (SPAM)<\/h3>\n\n\n\n<p>Rozes\u00edl\u00e1n\u00ed nevy\u017e\u00e1dan\u00e9 po\u0161ty je jedn\u00edm z \u010dast\u00fdch d\u016fvod\u016f zablokov\u00e1n\u00ed p\u0159\u00edstupu k u\u017eivatelsk\u00e9mu \u00fa\u010dtu. Tento bod d\u00e1le rozli\u0161ujeme na:<\/p>\n\n\n\n<ol style=\"list-style-type:lower-alpha\" class=\"wp-block-list\">\n<li>v\u011bdom\u00e9 rozes\u00edl\u00e1n\u00ed nevy\u017e\u00e1dan\u00e9 po\u0161ty\n<ul class=\"wp-block-list\">\n<li>U\u017eivatel \u00fa\u010dtu v\u011bdom\u011b \u010di z neznalosti roze\u0161le nevy\u017e\u00e1danou po\u0161tu.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>zneu\u017eit\u00ed \u00fa\u010dtu t\u0159et\u00ed osobou\n<ul class=\"wp-block-list\">\n<li>V tomto p\u0159\u00edpad\u011b byl \u00fa\u010det zneu\u017eit osobou, kter\u00e1 libovoln\u00fdm zp\u016fsobem z\u00edskala p\u0159\u00edstupov\u00e9 \u00fadaje k u\u017e\u00edv\u00e1n\u00ed \u00fa\u010dtu. \u010cast\u00fdm jevem je, \u017ee pravideln\u00fd u\u017eivatel \u00fa\u010dtu o jeho zneu\u017eit\u00ed nem\u00e1 sebemen\u0161\u00ed tu\u0161en\u00ed.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">3. Poru\u0161en\u00ed pravidel slu\u017eby<\/h3>\n\n\n\n<p>K hl\u00e1\u0161en\u00ed o blokaci \u00fa\u010dtu m\u016f\u017ee doj\u00edt i v p\u0159\u00edpad\u011b blokace pouze jedn\u00e9 konkr\u00e9tn\u00ed slu\u017eby. K t\u00e9 m\u016f\u017ee doj\u00edt poru\u0161en\u00edm pravidel slu\u017eby.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Zru\u0161en\u00ed \u00fa\u010dtu<\/h3>\n\n\n\n<p>Po\u017e\u00e1d\u00e1te-li o zru\u0161en\u00ed \u00fa\u010dtu a smaz\u00e1n\u00ed u\u017eivatelsk\u00fdch dat (v \u00da\u010dtu, sekci Osobn\u00ed \u00fadaje \u2013 Ochrana osobn\u00edch \u00fadaj\u016f, volba \u017d\u00e1dost o zru\u0161en\u00ed \u00fa\u010dtu a smaz\u00e1n\u00ed u\u017eivatelsk\u00fdch dat), z\u00edsk\u00e1v\u00e1te 14 dn\u00ed ode dne odesl\u00e1n\u00ed po\u017eadavku na jeho odvol\u00e1n\u00ed. B\u011bhem toto ochrann\u00e9 lh\u016fty je \u00fa\u010det ve stavu blokace a jeho funkcionality jsou tak omezeny. Abyste mohli \u00fa\u010det na na\u0161ich slu\u017eb\u00e1ch znovu vyu\u017e\u00edvat, je nutn\u00e9 se do n\u011bj p\u0159ihl\u00e1sit v t\u00e9to \u010dtrn\u00e1ctidenn\u00ed lh\u016ft\u011b a odvolat po\u017eadavek na zru\u0161en\u00ed. Jakmile lh\u016fta uplyne, je \u00fa\u010det zru\u0161en a u\u017eivatelsk\u00e1 data smaz\u00e1na bez mo\u017enosti n\u00e1sledn\u00e9 obnovy.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Jak postupovat p\u0159i \u0159e\u0161en\u00ed blokace?<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Nejste-li si v\u011bdomi, \u017ee z va\u0161\u00ed strany mohlo doj\u00edt k poru\u0161en\u00ed smluvn\u00edch podm\u00ednek:\n<ul class=\"wp-block-list\">\n<li>zkontrolujte a p\u0159\u00edpadn\u011b odstra\u0148te ze sv\u00e9ho po\u010d\u00edta\u010de v\u0161echny viry a aplikace ohro\u017euj\u00edc\u00ed bezpe\u010dnost va\u0161eho \u00fa\u010dtu<\/li>\n\n\n\n<li>prove\u010fte <a href=\"https:\/\/o-seznam.cz\/napoveda\/ucet\/zabezpeceni-uctu\/zmena-hesla\/\">zm\u011bnu p\u0159\u00edstupov\u00e9ho hesla k \u00fa\u010dtu<\/a> (projd\u011bte si pravidla pro <a href=\"https:\/\/o-seznam.cz\/napoveda\/ucet\/zabezpeceni-uctu\/bezpecne-heslo\/\">bezpe\u010dn\u00e9 heslo<\/a>, pou\u017e\u00edv\u00e1te-li dvouf\u00e1zov\u00e9 ov\u011b\u0159en\u00ed, zm\u011b\u0148te i heslo pro <a href=\"https:\/\/o-seznam.cz\/napoveda\/ucet\/dvoufazove-overeni\/postovni-programy\/\">po\u0161tovn\u00ed protokoly a CalDAV<\/a>!)<\/li>\n\n\n\n<li>nepou\u017e\u00edv\u00e1te-li <a href=\"https:\/\/o-seznam.cz\/napoveda\/ucet\/dvoufazove-overeni\/zapnuti\/\">dvouf\u00e1zov\u00e9 ov\u011b\u0159en\u00ed<\/a> pro kontrolu p\u0159\u00edstup\u016f k \u00fa\u010dtu, zva\u017ete jeho aktivaci<\/li>\n\n\n\n<li>projd\u011bte si <a href=\"https:\/\/o-seznam.cz\/napoveda\/ucet\/zasady-bezpecnosti\/bezpecne-chovani\/\">z\u00e1sady bezpe\u010dnosti p\u0159i pou\u017e\u00edv\u00e1n\u00ed internetu<\/a>, abyste dok\u00e1zali v\u010das rozpoznat mo\u017en\u00e1 rizika a pokusy o odcizen\u00ed va\u0161eho \u00fa\u010dtu<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Jestli\u017ee m\u00e1te podez\u0159en\u00ed, \u017ee n\u011bkter\u00e1 z va\u0161ich \u010dinnost\u00ed mohla kolidovat se smluvn\u00edmi podm\u00ednkami, promyslete, p\u0159\u00edpadn\u011b prove\u010fte kroky k n\u00e1prav\u011b tohoto stavu. Z\u00e1sadn\u011b t\u00edm zlep\u0161\u00edte mo\u017enost p\u0159\u00edpadn\u00e9ho zru\u0161en\u00ed blokace.<\/li>\n\n\n\n<li>Kontaktujte na\u0161i U\u017eivatelskou podporu s maximem informac\u00ed, kter\u00e9 m\u00e1te k t\u00e9to situaci k dispozici.<\/li>\n\n\n\n<li>Je-li \u00fa\u010det blokov\u00e1n v r\u00e1mci ochrann\u00e9 14denn\u00ed lh\u016fty po proveden\u00ed po\u017eadavku na zru\u0161en\u00ed \u00fa\u010dtu, po p\u0159ihl\u00e1\u0161en\u00ed platn\u00fdm heslem byste m\u011bli b\u00fdt p\u0159esm\u011brov\u00e1ni na str\u00e1nku, kde m\u016f\u017eete po\u017eadavek odvolat a \u00fa\u010det si ponechat.<\/li>\n<\/ol>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Kdo bude rozhodovat o zru\u0161en\u00ed blokace \u00fa\u010dtu?<\/h2>\n\n\n\n<p>Specialist\u00e9 U\u017eivatelsk\u00e9 podpory posoud\u00ed d\u016fvody vedouc\u00ed k zablokov\u00e1n\u00ed \u00fa\u010dtu a p\u0159\u00edpadnou \u017e\u00e1dost o obnoven\u00ed p\u0159\u00edstupu schv\u00e1l\u00ed \u010di zam\u00edtnou. Specialista U\u017eivatelsk\u00e9 podpory je v tomto sm\u011bru kone\u010dn\u00fdm arbitrem. V p\u0159\u00edpad\u011b, \u017ee bude \u017e\u00e1dost schv\u00e1lena, doporu\u010d\u00ed u\u017eivateli, jak se podobn\u00e9 situaci vyhnout do budoucna.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>K zablokov\u00e1n\u00ed \u00fa\u010dtu u\u017eivatele m\u016f\u017ee doj\u00edt t\u00e9m\u011b\u0159 pouze ve v\u00fdjime\u010dn\u00fdch p\u0159\u00edpadech, kdy u\u017eivatelovo chov\u00e1n\u00ed n\u011bjak\u00fdm z\u00e1va\u017en\u00fdm zp\u016fsobem poru\u0161\u00ed jeden z n\u00ed\u017ee uveden\u00fdch d\u016fvod\u016f. Je prov\u00e1d\u011bno z\u00e1sadn\u011b spole\u010dnost\u00ed Seznam.cz. Jak\u00e9 jsou mo\u017en\u00e9 d\u016fvody zablokov\u00e1n\u00ed? 1. Poru\u0161en\u00ed smluvn\u00edch podm\u00ednek Smluvn\u00ed podm\u00ednky, jejich\u017e souhlasem je podm\u00edn\u011bno vytvo\u0159en\u00ed a u\u017e\u00edv\u00e1n\u00ed \u00fa\u010dtu, definuje podm\u00ednky u\u017e\u00edv\u00e1n\u00ed \u00fa\u010dtu v r\u00e1mci slu\u017eeb spole\u010dnosti [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":90,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-sidemenu","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"page_category":[24],"page_tag":[],"service_status_category":[],"class_list":["post-151","page","type-page","status-publish","hentry"],"acf":[],"lang":"cs","translations":{"cs":151,"en":1697},"pll_sync_post":[],"_links":{"self":[{"href":"https:\/\/o-seznam.cz\/napoveda\/ucet\/wp-json\/wp\/v2\/pages\/151","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/o-seznam.cz\/napoveda\/ucet\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/o-seznam.cz\/napoveda\/ucet\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/o-seznam.cz\/napoveda\/ucet\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/o-seznam.cz\/napoveda\/ucet\/wp-json\/wp\/v2\/comments?post=151"}],"version-history":[{"count":4,"href":"https:\/\/o-seznam.cz\/napoveda\/ucet\/wp-json\/wp\/v2\/pages\/151\/revisions"}],"predecessor-version":[{"id":1035,"href":"https:\/\/o-seznam.cz\/napoveda\/ucet\/wp-json\/wp\/v2\/pages\/151\/revisions\/1035"}],"up":[{"embeddable":true,"href":"https:\/\/o-seznam.cz\/napoveda\/ucet\/wp-json\/wp\/v2\/pages\/90"}],"wp:attachment":[{"href":"https:\/\/o-seznam.cz\/napoveda\/ucet\/wp-json\/wp\/v2\/media?parent=151"}],"wp:term":[{"taxonomy":"page_category","embeddable":true,"href":"https:\/\/o-seznam.cz\/napoveda\/ucet\/wp-json\/wp\/v2\/page_category?post=151"},{"taxonomy":"page_tag","embeddable":true,"href":"https:\/\/o-seznam.cz\/napoveda\/ucet\/wp-json\/wp\/v2\/page_tag?post=151"},{"taxonomy":"service_status_category","embeddable":true,"href":"https:\/\/o-seznam.cz\/napoveda\/ucet\/wp-json\/wp\/v2\/service_status_category?post=151"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}