{"id":5,"date":"2024-10-07T14:58:18","date_gmt":"2024-10-07T12:58:18","guid":{"rendered":"https:\/\/o-seznam.cz\/napoveda\/klientska-zona\/?page_id=5"},"modified":"2025-03-07T12:05:04","modified_gmt":"2025-03-07T11:05:04","slug":"napoveda-seznam-klientska-zona","status":"publish","type":"page","link":"https:\/\/o-seznam.cz\/napoveda\/klientska-zona\/","title":{"rendered":"N\u00e1pov\u011bda Seznam Klientsk\u00e1 z\u00f3na"},"content":{"rendered":"\n
\n
\"\"
<\/div>
\n\n

N\u00e1pov\u011bda
Klientsk\u00e1 z\u00f3na<\/h1>\n\n\n\n
\n

Zde najdete informace o spr\u00e1v\u011b va\u0161eho \u00fa\u010dtu, p\u0159ehledu slu\u017eeb a fakturac\u00ed. Dozv\u00edte se tak\u00e9, jak aktualizovat \u00fadaje, nastavit platby a dal\u0161\u00ed n\u00e1vody.<\/p>\n<\/div>\n\n<\/div><\/div><\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n

\n

Nej\u010dast\u011bj\u0161\u00ed dotazy<\/h2>\n\n\n\n
\n\t
\n\n
\n\t\n\t\t\t\tJak si dob\u00edt kredit?<\/strong>\n\t\t\t<\/summary>\n\t
\n\n
    \n
  1. P\u0159ejd\u011bte na str\u00e1nky klient.seznam.cz<\/li>\n\n\n\n
  2. V lev\u00e9m sloupci zvolte volbu: Pen\u011b\u017eenka<\/li>\n\n\n\n
  3. Zobraz\u00ed se v prav\u00e9 \u010d\u00e1sti zelen\u00e9 tla\u010d\u00edtko: \u201eDob\u00edt kredit\u201c<\/li>\n\n\n\n
  4. Vyberte jednu z p\u0159ednastaven\u00fdch \u010d\u00e1stek, nebo \u010d\u00e1stku vypl\u0148te ru\u010dn\u011b. Tla\u010d\u00edtko \u201ePokra\u010dovat\u201c zezelen\u00e1 a po kliknut\u00ed na n\u011bj se dostanete na volbu plateb.<\/li>\n\n\n\n
  5. Do pen\u011b\u017eenky lze dob\u00edt kredit t\u0159emi zp\u016fsoby: Platebn\u00ed kartou; Online platbou v internetov\u00e9m bankovnictv\u00ed konkr\u00e9tn\u00ed banky, nebo bankovn\u00edm p\u0159evodem.<\/li>\n\n\n\n
  6. Potvr\u010fte tla\u010d\u00edtkem \u201epokra\u010dovat\u201c. Pokud nedo\u0161lo prozat\u00edm k vypln\u011bn\u00ed faktura\u010dn\u00edch \u00fadaj\u016f bude po V\u00e1s cht\u00edt syst\u00e9m tyto \u00fadaje vyplnit. Jsou ji\u017e povinn\u00e9 a bez nich nen\u00ed mo\u017en\u00e9 platbu prov\u00e9st.<\/li>\n\n\n\n
  7. Fin\u00e1ln\u00edm krokem je tla\u010d\u00edtko v prav\u00e9 \u010d\u00e1sti tabulky: \u201eZaplatit -\u010d\u00e1stka-\u201e. Pot\u00e9 budete p\u0159esm\u011brov\u00e1ni na platebn\u00ed br\u00e1nu\/tabulka s qr k\u00f3dem a platebn\u00edmi \u00fadaji, nebo na online bankovnictv\u00ed Va\u0161\u00ed banky.<\/li>\n<\/ol>\n\n<\/div><\/details>\n\n\n\n
    \n\t\n\t\t\t\tKde najdu fakturu\/da\u0148ov\u00fd doklad?<\/strong>\n\t\t\t<\/summary>\n\t
    \n\n
      \n
    1. Na str\u00e1nk\u00e1ch klient.seznam.cz je t\u0159eba v lev\u00e9m sloupci kliknout na volbu: \u201eTransakce\u201c.<\/li>\n\n\n\n
    2. V prav\u00e9 \u010d\u00e1sti uvid\u00edte sv\u00e9 transakce. Nap\u0159\u00edklad hrazen\u00ed za topov\u00e1n\u00ed na slu\u017eb\u011b Sbazar.cz; dobit\u00ed kreditu do pen\u011b\u017eenky a podobn\u011b.<\/li>\n\n\n\n
    3. Pod n\u00e1zvem dan\u00e9 slu\u017eby u kter\u00e9 prob\u011bhla transakce je ikona pap\u00edru a textace: \u201eSt\u00e1hnout doklad 0123456789\u201c<\/li>\n\n\n\n
    4. Kliknut\u00edm na tento text se V\u00e1m st\u00e1hne doklad v PDF.<\/li>\n\n\n\n
    5. Posl\u00e9ze z\u00e1le\u017e\u00ed jak\u00e9 aktu\u00e1ln\u011b vyu\u017e\u00edv\u00e1te za\u0159\u00edzen\u00ed. V p\u0159\u00edpad\u011b po\u010d\u00edta\u010de a nej\u010dast\u011bj\u0161\u00edho opera\u010dn\u00edho syst\u00e9mu Windows se soubor stahuje do slo\u017eky: \u201eSta\u017een\u00e9 soubory\u201c<\/li>\n<\/ol>\n\n<\/div><\/details>\n\n\n\n
      \n\t\n\t\t\t\tZaplatil jsem, ale platba se nep\u0159ipsala. Pro\u010d?<\/strong>\n\t\t\t<\/summary>\n\t
      \n\n

      Z\u00e1le\u017e\u00ed na typu platby. Obecn\u011b plat\u00ed, \u017ee v p\u0159\u00edpad\u011b bankovn\u00edho p\u0159evodu m\u016f\u017ee trvat, ne\u017e platba doraz\u00ed. U platby platebn\u00ed kartou b\u00fdv\u00e1 platba p\u0159ips\u00e1na b\u011bhem p\u00e1r minut. Maxim\u00e1ln\u011b b\u011bhem jedn\u00e9 hodiny.<\/p>\n\n\n\n

      Zkontrolovat stav platby m\u016f\u017eete v klientsk\u00e9 z\u00f3n\u011b p\u0159es str\u00e1nky klient.seznam.cz a to v sekci: Doklady. U platby je viditeln\u00fd stav: Stornov\u00e1no, Nezaplaceno, nebo Zaplaceno. Stav „Nezaplaceno“ zpravidla znamen\u00e1, \u017ee je platba na cest\u011b, nebo nebyla doposud uhrazena. U statusu stornov\u00e1no byla platba zru\u0161ena a vr\u00e1t\u00ed se V\u00e1m zp\u00e1tky. Pod informac\u00ed o tom, \u017ee platba byla stornov\u00e1na se m\u016f\u017ee zobrazit i d\u016fvod stornov\u00e1n\u00ed platby. Pokud jej nevid\u00edte kontaktujte n\u00e1s pros\u00edm formou chatu a situaci prov\u011b\u0159\u00edme.<\/p>\n\n<\/div><\/details>\n\n\n\n

      \n\t\n\t\t\t\tJak si mohu vr\u00e1tit kredit ze Seznam Pen\u011b\u017eenky na sv\u016fj \u00fa\u010det?<\/strong>\n\t\t\t<\/summary>\n\t
      \n\n

      Tento krok mohou prov\u00e9st pouze kolegov\u00e9 z faktura\u010dn\u00edho odd\u011blen\u00ed. Pokud chcete vr\u00e1tit kredit ze slu\u017eby Seznam Pen\u011b\u017eenka je pot\u0159eba kontaktovat kolegy na emailov\u00e9 adrese: fakturace@firma.seznam.cz<\/a> Minim\u00e1ln\u00ed \u010d\u00e1stka pro vr\u00e1cen\u00ed zp\u011bt na \u00fa\u010det je 50 K\u010d. Podm\u00ednky a p\u0159\u00edpadn\u00e9 dal\u0161\u00ed informace dopln\u00ed kolegov\u00e9 na zm\u00edn\u011bn\u00e9 adrese.<\/p>\n\n<\/div><\/details>\n\n\n\n

      \n\t\n\t\t\t\tJak nastav\u00edm zapamatov\u00e1n\u00ed platebn\u00ed karty, nebo snadn\u00e9 platby kartou?<\/strong>\n\t\t\t<\/summary>\n\t
      \n\n
        \n
      1. Jak si nastav\u00edm zapamatov\u00e1n\u00ed platebn\u00ed karty, nebo snadn\u00e9 platby kartou?<\/li>\n<\/ol>\n\n\n\n
          \n
        1. Jakmile jste p\u0159ihl\u00e1\u0161en\u00ed na str\u00e1nk\u00e1ch klient.seznam.cz tak klikn\u011bte na ozuben\u00e9 kole\u010dko v lev\u00e9m sloupci a volbu: \u201enastaven\u00ed\u201c<\/li>\n\n\n\n
        2. Zvolte druhou mo\u017enost: \u201esnadn\u00e9 platby kartou\u201c<\/li>\n\n\n\n
        3. Zobraz\u00ed se text: Pla\u0165te pohodln\u011b kartou. Pod textem se nach\u00e1z\u00ed zelen\u00e9 tla\u010d\u00edtko dob\u00edt kredit.<\/li>\n\n\n\n
        4. Postupujte stejn\u011b jako p\u0159i dobit\u00ed kreditu.<\/li>\n\n\n\n
        5. V druh\u00e9m kroku p\u0159i volb\u011b typu platby m\u00e1te mo\u017enost zvolit jednu ze dvou mo\u017enost\u00ed. \u201ePovolit opakovan\u00e9 platby kartoua nastavit automatick\u00e9 dob\u00edjen\u00ed\u201c je prvn\u00ed variantou. Zde je mo\u017en\u00e9 nastavit, \u017ee pokud kredit v Seznam Pen\u011b\u017eence klesne nap\u0159\u00edklad pod 100 K\u010d tak se V\u00e1m automaticky dobije pen\u011b\u017eenka o V\u00e1mi zvolenou \u010d\u00e1stku.<\/li>\n\n\n\n
        6. Pokud zvol\u00edte: \u201eZapamatovat kartu\u201c tak si syst\u00e9m ulo\u017e\u00ed kartu a u\u017e od p\u0159\u00ed\u0161t\u00ed platby m\u016f\u017eete dob\u00edjet kredit bez zdlouhav\u00e9ho vypl\u0148ov\u00e1n\u00ed \u010d\u00edsel karty a dal\u0161\u00edch \u00fadaj\u016f. T\u00edmto zp\u016fsobem lze kartu i zm\u011bnit ve Va\u0161\u00ed Pen\u011b\u017eence.<\/li>\n<\/ol>\n\n<\/div><\/details>\n\n\n\n
          \n\t\n\t\t\t\tKde najdu obchodn\u00edho z\u00e1stupce?<\/strong>\n\t\t\t<\/summary>\n\t
          \n\n

          Pokud inzerujete na i\u010do a sh\u00e1n\u00edte kontakt na obchodn\u00edho z\u00e1stupce naleznete ho v klientsk\u00e9 z\u00f3n\u011b. Po p\u0159ihl\u00e1\u0161en\u00ed do klientsk\u00e9 z\u00f3ny p\u0159es str\u00e1nky klient.seznam.cz zvolte v lev\u00e9m sloupci volbu Kontakt. Po kliknut\u00ed uvid\u00edte obecn\u00fd kontakt, nebo specifick\u00fd na va\u0161eho p\u0159id\u011blen\u00e9ho obchodn\u00edho z\u00e1stupce. Pokud nebyl doposud p\u0159id\u011blen je t\u0159eba kontaktovat kolegy z i\u010do inzerce.<\/p>\n\n<\/div><\/details>\n\n<\/div><\/div>\n\n<\/div>\n\n\n\n

          \n

          Klientsk\u00e1 z\u00f3na<\/h2>\n\n\n
          \n
          \n
          Jak p\u0159ij\u00edmat platby<\/div><\/a><\/div>
          Podm\u00ednky platby<\/div><\/a><\/div>
          Stripe<\/div><\/a><\/div>
          Stripe Connect<\/div><\/a><\/div>
          Nastaven\u00ed<\/div><\/a><\/div>
          Pen\u011b\u017eenka<\/div><\/a><\/div>
          Co je Klientsk\u00e1 z\u00f3na<\/div><\/a><\/div>
          Nov\u00e9 heslo<\/div><\/a><\/div>
          Registrace<\/div><\/a><\/div>
          P\u0159ehled slu\u017eeb<\/div><\/a><\/div>
          Kontakt<\/div><\/a><\/div>
          Upozorn\u011bn\u00ed<\/div><\/a><\/div>
          Smluvn\u00ed podm\u00ednky<\/div><\/a><\/div><\/div><\/div>\n\n<\/div><\/div>\n<\/div>\n\n\n\n
          \n

          Pen\u011b\u017eenka<\/h2>\n\n\n
          \n
          \n
          Mo\u017enosti plateb<\/div><\/a><\/div>
          P\u0159evod kreditu<\/div><\/a><\/div>
          Reklamace<\/div><\/a><\/div><\/div><\/div>\n\n<\/div><\/div>\n<\/div>\n\n\n\n
          \n

          Nastaven\u00ed<\/h2>\n\n\n
          \n
          \n
          Faktura\u010dn\u00ed \u00fadaje<\/div><\/a><\/div>
          Informov\u00e1n\u00ed e-mailem<\/div><\/a><\/div>
          Platby kartou<\/div><\/a><\/div>
          Spr\u00e1va \u00fa\u010dt\u016f<\/div><\/a><\/div>
          Z\u00e1kladn\u00ed informace<\/div><\/a><\/div><\/div><\/div>\n\n<\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

          Nej\u010dast\u011bj\u0161\u00ed dotazy Klientsk\u00e1 z\u00f3na Pen\u011b\u017eenka Nastaven\u00ed<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-no-head","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"page_category":[],"page_tag":[],"service_status_category":[20],"class_list":["post-5","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/o-seznam.cz\/napoveda\/klientska-zona\/wp-json\/wp\/v2\/pages\/5","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/o-seznam.cz\/napoveda\/klientska-zona\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/o-seznam.cz\/napoveda\/klientska-zona\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/o-seznam.cz\/napoveda\/klientska-zona\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/o-seznam.cz\/napoveda\/klientska-zona\/wp-json\/wp\/v2\/comments?post=5"}],"version-history":[{"count":24,"href":"https:\/\/o-seznam.cz\/napoveda\/klientska-zona\/wp-json\/wp\/v2\/pages\/5\/revisions"}],"predecessor-version":[{"id":234,"href":"https:\/\/o-seznam.cz\/napoveda\/klientska-zona\/wp-json\/wp\/v2\/pages\/5\/revisions\/234"}],"wp:attachment":[{"href":"https:\/\/o-seznam.cz\/napoveda\/klientska-zona\/wp-json\/wp\/v2\/media?parent=5"}],"wp:term":[{"taxonomy":"page_category","embeddable":true,"href":"https:\/\/o-seznam.cz\/napoveda\/klientska-zona\/wp-json\/wp\/v2\/page_category?post=5"},{"taxonomy":"page_tag","embeddable":true,"href":"https:\/\/o-seznam.cz\/napoveda\/klientska-zona\/wp-json\/wp\/v2\/page_tag?post=5"},{"taxonomy":"service_status_category","embeddable":true,"href":"https:\/\/o-seznam.cz\/napoveda\/klientska-zona\/wp-json\/wp\/v2\/service_status_category?post=5"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}