{"id":5,"date":"2024-08-02T14:51:33","date_gmt":"2024-08-02T12:51:33","guid":{"rendered":"https:\/\/o-seznam.cz\/napoveda\/email\/?page_id=5"},"modified":"2026-03-27T13:29:58","modified_gmt":"2026-03-27T12:29:58","slug":"napoveda-seznam-email","status":"publish","type":"page","link":"https:\/\/o-seznam.cz\/napoveda\/email\/","title":{"rendered":"N\u00e1pov\u011bda Email.cz"},"content":{"rendered":"\n
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<\/div>
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N\u00e1pov\u011bda Email.cz<\/h1>\n\n\n\n
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P\u0159ehledn\u00fd pr\u016fvodce, jak pou\u017e\u00edvat e-mailovou schr\u00e1nku od Seznamu. Dozv\u00edte se, jak spravovat sv\u016fj \u00fa\u010det, nastavovat funkce a \u0159e\u0161it nej\u010dast\u011bj\u0161\u00ed probl\u00e9my.<\/p>\n<\/div>\n\n<\/div><\/div><\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n

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Nej\u010dast\u011bj\u0161\u00ed dotazy<\/h2>\n\n\n\n
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\n\t\n\t\t\t\tN\u011bkdo m\u00e1 stejnou e-mailovou adresu jako j\u00e1, chod\u00ed mi ciz\u00ed zpr\u00e1vy, jak je to mo\u017en\u00e9?<\/strong>\n\t\t\t<\/summary>\n\t
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Stejnou e-mailovou adresu jako vy nem\u016f\u017ee m\u00edt \u017e\u00e1dn\u00fd jin\u00fd u\u017eivatel. Pokud v\u00e1m za\u010dala chodit po\u0161ta, kter\u00e1 je ur\u010dena jin\u00e9 osob\u011b, do\u0161lo k omylu ze strany odes\u00edlatele, \u010di mu byla poskytnuta \u0161patn\u00e1 e-mailov\u00e1 adresa. Adresa zam\u00fd\u0161len\u00e9ho adres\u00e1ta je patrn\u011b velmi podobn\u00e1 va\u0161\u00ed a li\u0161\u00ed se nap\u0159. pouze te\u010dkou. Doporu\u010dujeme v takov\u00e9m p\u0159\u00edpad\u011b na zpr\u00e1vu odpov\u011bd\u011bt a informovat odes\u00edlatele o chybn\u00e9 e-mailov\u00e9 adrese. <\/p>\n\n<\/div><\/details>\n\n\n\n

\n\t\n\t\t\t\tJak napoj\u00edm e-mailovou schr\u00e1nku do po\u0161tovn\u00edho klienta?<\/strong>\n\t\t\t<\/summary>\n\t
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Adresy server\u016f pro napojen\u00ed po\u0161tovn\u00edch klient\u016f a aplikac\u00ed najdete v tomto \u010dl\u00e1nku<\/a>.<\/p>\n\n<\/div><\/details>\n\n\n\n

\n\t\n\t\t\t\t Ve schr\u00e1nce mi chyb\u011bj\u00ed \/ zmizely zpr\u00e1vy, co te\u010f?<\/strong>\n\t\t\t<\/summary>\n\t
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Pokud si nejste maz\u00e1n\u00edm zpr\u00e1v v\u011bdom\/a, nejd\u016fle\u017eit\u011bj\u0161\u00ed krok je prov\u00e9st zm\u011bnu hesla a kontrolu nastaven\u00e9ho zabezpe\u010den\u00ed \u00fa\u010dtu. D\u00e1le doporu\u010dujeme zkontrolovat v Nastaven\u00ed schr\u00e1nky, zda zpr\u00e1vy nema\u017ee n\u011bkter\u00e9 z automatick\u00fdch pravidel. V n\u011bkter\u00fdch p\u0159\u00edpadech se m\u016f\u017ee jednat o automatick\u00e9 maz\u00e1n\u00ed zpr\u00e1v ze strany po\u0161tovn\u00edho programu. Pokud n\u011bjak\u00fd pou\u017e\u00edv\u00e1te, doporu\u010dujeme zkontrolovat i jeho nastaven\u00ed. <\/p>\n\n<\/div><\/details>\n\n\n\n

\n\t\n\t\t\t\tZe schr\u00e1nky se mi automaticky ma\u017eou zpr\u00e1vy, jak to vypnout?<\/strong>\n\t\t\t<\/summary>\n\t
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Z na\u0161\u00ed strany se automatick\u00e9 maz\u00e1n\u00ed zpr\u00e1v t\u00fdk\u00e1 pouze slo\u017eek Ko\u0161 a Spam \u2013 automatick\u00e9 maz\u00e1n\u00ed pro tyto slo\u017eky vypnout nelze. V\u00fdjimkou je slo\u017eka Hromadn\u00e9, kter\u00e1 m\u00e1 mo\u017enost zapnout \/ vypnout automatick\u00e9 maz\u00e1n\u00ed po 90 dnech. Pokud se automatick\u00e9 maz\u00e1n\u00ed zpr\u00e1v t\u00fdk\u00e1 jak\u00e9koliv jin\u00e9 slo\u017eky, tak se jedn\u00e1 o ru\u010dn\u00ed z\u00e1sah u\u017eivatele znaj\u00edc\u00edho platn\u00e9 heslo, nebo n\u011bjak\u00e9ho po\u0161tovn\u00edho programu, se kter\u00fdm je e-mailov\u00e1 schr\u00e1nka propojena. Doporu\u010dujeme zkontrolovat nastaven\u00ed po\u0161tovn\u00edho programu a p\u0159\u00edpadn\u011b prov\u00e9st zm\u011bnu hesla a kontrolu nastaven\u00e9ho zabezpe\u010den\u00ed \u00fa\u010dtu.<\/p>\n\n<\/div><\/details>\n\n\n\n

\n\t\n\t\t\t\tMohu si filtrovat zpr\u00e1vy nap\u0159. na z\u00e1klad\u011b e-mailov\u00e9 adresy odes\u00edlatele?<\/strong>\n\t\t\t<\/summary>\n\t
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Ano, m\u016f\u017eete. Vyu\u017e\u00edvaj\u00ed se k tomu tzv. pravidla, kter\u00e1 si sami nastav\u00edte dle pot\u0159eby. Zpr\u00e1vy si m\u016f\u017eete na z\u00e1klad\u011b podm\u00ednky nap\u0159. roz\u0159adit do vlastn\u00edch slo\u017eek, p\u0159eposlat kopii na dal\u0161\u00ed schr\u00e1nku atd. Pravidla se nastavuj\u00ed na t\u00e9to str\u00e1nce<\/a>.<\/p>\n\n<\/div><\/details>\n\n\n\n

\n\t\n\t\t\t\tN\u011bkdo odeslal zpr\u00e1vu do m\u00e9 schr\u00e1nky na Seznamu a ta nebyla doru\u010dena<\/strong>\n\t\t\t<\/summary>\n\t
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K nedoru\u010den\u00ed zpr\u00e1vy m\u016f\u017ee doj\u00edt z r\u016fzn\u00fdch d\u016fvod\u016f, a to jak na stran\u011b odes\u00edlatele, tak na stran\u011b p\u0159\u00edjemce – \u0161patn\u011b napsan\u00e1 adresa p\u0159\u00edjemce, p\u0159ekro\u010den\u00e9 provozn\u00ed limity na p\u0159\u00edjem po\u010dtu zpr\u00e1v nebo jejich velikost, p\u0159\u00edli\u0161 mnoho \u0161patn\u00fdch pokus\u016f o spojen\u00ed s na\u0161\u00edm serverem, antispam na na\u0161\u00ed stran\u011b apod.<\/p>\n\n\n\n

Pokud se po odesl\u00e1n\u00ed zpr\u00e1vy obratem vr\u00e1tila zpr\u00e1va, tv\u00e1\u0159\u00edc\u00ed se, \u017ee odes\u00edlatelem je Mailer Daemon, znamen\u00e1 to, \u017ee va\u0161e zpr\u00e1va nemohla b\u00fdt na e-mailovou adresu adres\u00e1ta doru\u010dena. V n\u00ed je tak\u00e9 uveden konkr\u00e9tn\u00ed d\u016fvod, pro zpr\u00e1va nebyla doru\u010dena.<\/p>\n\n<\/div><\/details>\n\n\n\n

\n\t\n\t\t\t\tOdeslal jsem zpr\u00e1vu a chci j\u00ed odvolat nebo smazat<\/strong>\n\t\t\t<\/summary>\n\t
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Mrz\u00ed n\u00e1s to, odeslan\u00e9 zpr\u00e1vy ji\u017e nelze odvolat ani jinak st\u00e1hnout \u010di smazat. P\u0159ed odesl\u00e1n\u00edm e-mailu, pros\u00edm, zkontrolujte jeho obsah, p\u0159\u00edlohy i e-mailovou adresu.<\/p>\n\n<\/div><\/details>\n\n\n\n

\n\t\n\t\t\t\tNa iOS se mi zobrazuje chyba POSIX 96<\/strong>\n\t\t\t<\/summary>\n\t
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Pot\u00ed\u017ee zp\u016fsoben\u00e9 s aktualizac\u00ed iOS na verzi 18. Je zde nutn\u00e9 n\u011bkolikan\u00e1sobn\u011b odstranit\/p\u0159idat emailov\u00fd \u00fa\u010det. Tento postup u n\u011bkter\u00fdch u\u017eivatel\u016f pot\u00ed\u017ee vy\u0159e\u0161\u00ed, u n\u011bkter\u00fdch ne. Chyba je na stran\u011b Apple, kter\u00e1 zat\u00edm nevydala dal\u0161\u00ed ofici\u00e1ln\u00ed postupy pro odstran\u011bn\u00ed chyby.<\/p>\n\n<\/div><\/details>\n\n\n\n

\n\t\n\t\t\t\t\u017d\u00e1dost o sn\u00ed\u017een\u00ed zabezpe\u010den\u00ed \u00fa\u010dtu z d\u016fvodu pou\u017eit\u00ed fotopasti<\/strong>\n\t\t\t<\/summary>\n\t
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Aktu\u00e1ln\u011b ji\u017e nen\u00ed pot\u0159eba sni\u017eovat zabezpe\u010den\u00ed \u00fa\u010dtu pro mo\u017enost pou\u017eit\u00ed fotopasti. I kdy\u017e jsou na\u0161e schr\u00e1nky ur\u010den\u00e9 prim\u00e1rn\u011b pro b\u011b\u017enou komunikaci, fotopast si m\u016f\u017eete k \u00fa\u010dtu p\u0159ipojit.<\/p>\n\n<\/div><\/details>\n\n\n\n

\n\t\n\t\t\t\tPot\u0159ebuji obnovit smazan\u00e9 zpr\u00e1vy<\/strong>\n\t\t\t<\/summary>\n\t
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Zpr\u00e1vy m\u016f\u017eete obnovit, dokud se nach\u00e1z\u00ed ve slo\u017ece ko\u0161. Pokud nechcete, aby do\u0161lo k automatick\u00e9mu smaz\u00e1n\u00ed, m\u016f\u017eete je op\u011bt ze slo\u017eky ko\u0161 p\u0159esunout do jin\u00e9 zvolen\u00e9 slo\u017eky<\/a>. Zpr\u00e1vy smazan\u00e9 i z ko\u0161e ji\u017e bohu\u017eel nejde \u017e\u00e1dn\u00fdm zp\u016fsobem obnovit.
Ani specialist\u00e9 u\u017eivatelsk\u00e9 podpory v\u00e1m nemohou s obnoven\u00edm smazan\u00fdch zpr\u00e1v nijak v\u00edce pomoci.<\/p>\n\n<\/div><\/details>\n\n\n\n

\n\t\n\t\t\t\tKde najdu ulo\u017een\u00e9 pozn\u00e1mky?<\/strong>\n\t\t\t<\/summary>\n\t
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Ulo\u017een\u00e9 pozn\u00e1mky m\u016f\u017eete naj\u00edt na hlavn\u00ed str\u00e1nce Seznam.cz v box\u00edku Email.cz, sta\u010d\u00ed se v box\u00edku p\u0159epnout z mo\u017enosti Doru\u010den\u00e9<\/strong> na Pozn\u00e1mky<\/strong>.<\/p>\n\n<\/div><\/details>\n\n\n\n

\n\t\n\t\t\t\tZobrazuje se mi, \u017ee m\u00e1m ve schr\u00e1nce nep\u0159e\u010dten\u00e9 zpr\u00e1vy, nikde je ale nemohu naj\u00edt.<\/strong>\n\t\t\t<\/summary>\n\t
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Pokud se v\u00e1m u z\u00e1lo\u017eky v prohl\u00ed\u017ee\u010di zobrazuje informace, \u017ee m\u00e1te nep\u0159e\u010dten\u00e9 zpr\u00e1vy, doporu\u010dujeme proj\u00edt prim\u00e1rn\u011b vlastn\u00ed slo\u017eky a jednotliv\u00e9 podslo\u017eky. Vedle n\u00e1zvu slo\u017eky \/ podslo\u017eky byste pak m\u011bli vid\u011bt i \u010d\u00edslo zna\u010d\u00edc\u00ed po\u010det nep\u0159e\u010dten\u00fdch zpr\u00e1v v dan\u00e9 slo\u017ece.<\/p>\n\n<\/div><\/details>\n\n<\/div><\/div>\n\n<\/div>\n\n\n\n

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N\u00e1pov\u011bda pro Seznam Email<\/h2>\n\n\n
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Zalo\u017een\u00ed schr\u00e1nky<\/div><\/a><\/div>
Pr\u00e1ce se zpr\u00e1vami<\/div><\/a><\/div>
Nastaven\u00ed<\/div><\/a><\/div>
Funkce ve schr\u00e1nce<\/div><\/a><\/div>
Kontakty a skupiny<\/div><\/a><\/div>
P\u0159ehled objedn\u00e1vek<\/div><\/a><\/div>
Z\u00e1sady bezpe\u010dnosti<\/div><\/a><\/div>
Mohlo by se hodit<\/div><\/a><\/div>
Smluvn\u00ed podm\u00ednky<\/div><\/a><\/div><\/div><\/div>\n\n<\/div><\/div>\n<\/div>\n\n\n\n
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Informace pro odes\u00edlatele zpr\u00e1v<\/h2>\n\n\n
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Limity<\/div><\/a><\/div>
Autentifikace<\/div><\/a><\/div>
Nastaven\u00ed dom\u00e9n<\/div><\/a><\/div>
Datab\u00e1ze kontakt\u016f<\/div><\/a><\/div>
Seznam Feedback Loop<\/div><\/a><\/div>
Dal\u0161\u00ed tipy<\/div><\/a><\/div><\/div><\/div>\n\n<\/div><\/div>\n<\/div>\n\n\n\n
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Souvisej\u00edc\u00ed n\u00e1pov\u011bdy<\/h2>\n\n\n\n
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\n\t\"\"<\/div>\n\n\t
\n\t\tAplikace Email.cz<\/strong>\n\t<\/div>\n\n <\/div><\/a><\/div>\n\n
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\n\t\"\"<\/div>\n\n\t
\n\t\tEmail Profi<\/strong>\n\t<\/div>\n\n <\/div><\/a><\/div>\n\n
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\n\t\"\"<\/div>\n\n\t
\n\t\tKalend\u00e1\u0159<\/strong>\n\t<\/div>\n\n <\/div><\/a><\/div><\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Nej\u010dast\u011bj\u0161\u00ed dotazy N\u00e1pov\u011bda pro Seznam Email Informace pro odes\u00edlatele zpr\u00e1v Souvisej\u00edc\u00ed n\u00e1pov\u011bdy<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-no-head","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"page_category":[],"page_tag":[],"service_status_category":[20,34,35,37],"class_list":["post-5","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/o-seznam.cz\/napoveda\/email\/wp-json\/wp\/v2\/pages\/5","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/o-seznam.cz\/napoveda\/email\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/o-seznam.cz\/napoveda\/email\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/o-seznam.cz\/napoveda\/email\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/o-seznam.cz\/napoveda\/email\/wp-json\/wp\/v2\/comments?post=5"}],"version-history":[{"count":84,"href":"https:\/\/o-seznam.cz\/napoveda\/email\/wp-json\/wp\/v2\/pages\/5\/revisions"}],"predecessor-version":[{"id":1691,"href":"https:\/\/o-seznam.cz\/napoveda\/email\/wp-json\/wp\/v2\/pages\/5\/revisions\/1691"}],"wp:attachment":[{"href":"https:\/\/o-seznam.cz\/napoveda\/email\/wp-json\/wp\/v2\/media?parent=5"}],"wp:term":[{"taxonomy":"page_category","embeddable":true,"href":"https:\/\/o-seznam.cz\/napoveda\/email\/wp-json\/wp\/v2\/page_category?post=5"},{"taxonomy":"page_tag","embeddable":true,"href":"https:\/\/o-seznam.cz\/napoveda\/email\/wp-json\/wp\/v2\/page_tag?post=5"},{"taxonomy":"service_status_category","embeddable":true,"href":"https:\/\/o-seznam.cz\/napoveda\/email\/wp-json\/wp\/v2\/service_status_category?post=5"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}