{"id":21011,"date":"2026-11-12T08:45:44","date_gmt":"2026-11-12T07:45:44","guid":{"rendered":"https:\/\/o-seznam.cz\/kariera\/501284-manazer-platformy-daktela-a-ai-automatizace\/"},"modified":"2026-11-13T15:52:22","modified_gmt":"2026-11-13T14:52:22","slug":"501284-manazer-platformy-daktela-a-ai-automatizace","status":"publish","type":"post","link":"https:\/\/o-seznam.cz\/kariera\/501284-manazer-platformy-daktela-a-ai-automatizace\/","title":{"rendered":"Mana\u017eer platformy Daktela a AI automatizace"},"content":{"rendered":"<p>M\u00e1te zku\u0161enosti se syst\u00e9mem pro z\u00e1kaznickou p\u00e9\u010di ide\u00e1ln\u011b s\u00a0 Daktelou a jej\u00edm AI? Troufli byste si tento syst\u00e9m spravovat, rozv\u00edjet a \u0161kolit nov\u00e9 u\u017eivatele? Hled\u00e1me posilu do na\u0161eho odd\u011blen\u00ed Customer Care, kter\u00e1 zvl\u00e1dne propojit technickou str\u00e1nku podpory Daktely s komunikac\u00ed nap\u0159\u00ed\u010d t\u00fdmy, ale i dodavateli a dostane pln\u00fd prostor p\u0159i implementaci Daktela AI.<\/p>\n<hr>\n<h2>Co od v\u00e1s o\u010dek\u00e1v\u00e1me?<\/h2>\n<ul>\n<li>M\u00e1te praktickou zku\u0161enost se spr\u00e1vou syst\u00e9mu kontaktn\u00edho centra, p\u0159i\u010dem\u017e znalost Daktely je pro v\u00e1s v\u00fdhodou.<\/li>\n<li>Zaj\u00edm\u00e1te se o AI automatizaci a chcete v praxi vym\u00fd\u0161let funguj\u00edc\u00ed sc\u00e9n\u00e1\u0159e pro hlasov\u00e9 i textov\u00e9 komunika\u010dn\u00ed kan\u00e1ly. Um\u00edte pracovat s\u00a0 AI automatiza\u010dn\u00edmi n\u00e1stroji.<\/li>\n<li>Dok\u00e1\u017eete logicky pospojovat technick\u00e9 mo\u017enosti n\u00e1stroj\u016f s re\u00e1ln\u00fdmi pot\u0159ebami koleg\u016f z provozu a ur\u010dit jasn\u00e9 priority.<\/li>\n<li>Pracujete pe\u010dliv\u011b, nenech\u00e1te se zasko\u010dit ne\u010dekan\u00fdm technick\u00fdm z\u00e1drhelem a aktivn\u011b dotahujete \u0159e\u0161en\u00ed incident\u016f do konce.<\/li>\n<li>Zvl\u00e1d\u00e1te v\u011bcnou a klidnou komunikaci s intern\u00edmi u\u017eivateli v t\u00fdmu i s technickou podporou extern\u00edho dodavatele.<\/li>\n<li>Rozum\u00edte tomu, jak\u00e1 data Daktela pos\u00edl\u00e1 p\u0159es API, um\u00edte se zorientovat v jejich toku do reportingu a dok\u00e1\u017eete p\u0159ipravit spolehliv\u00e9 podklady pro byznysov\u00e9 anal\u00fdzy i veden\u00ed.<\/li>\n<\/ul>\n<hr>\n<h2>Co m\u016f\u017eete o\u010dek\u00e1vat vy?<\/h2>\n<ul>\n<li>Budete technick\u00fdm leadem syst\u00e9mu Daktela pro cel\u00e9 odd\u011blen\u00ed a zast\u0159e\u0161\u00edte spr\u00e1vu u\u017eivatelsk\u00fdch rol\u00ed, front, tiket\u016f i jednotliv\u00fdch komunika\u010dn\u00edch kan\u00e1l\u016f.<\/li>\n<li>Budete se pod\u00edlet na pl\u00e1nov\u00e1n\u00ed ro\u010dn\u00edho rozpo\u010dtu, p\u0159\u00edprav\u011b podklad\u016f pro kalkulaci n\u00e1klad\u016f na dal\u0161\u00ed rok, v\u011bcn\u00e9 kontrole dodavatelsk\u00fdch faktur a pr\u016fb\u011b\u017en\u00e9m hl\u00edd\u00e1n\u00ed \u010derp\u00e1n\u00ed financ\u00ed za licence.<\/li>\n<li>Dostanete prostor pro nastavov\u00e1n\u00ed a lad\u011bn\u00ed AI voicebot\u016f, chatbot\u016f i mailbot\u016f v\u010detn\u011b jejich konverza\u010dn\u00edch sc\u00e9n\u00e1\u0159\u016f a napojen\u00ed na intern\u00ed znalostn\u00ed b\u00e1ze.<\/li>\n<li>Budete hlavn\u00ed spojkou pro extern\u00edho dodavatele a povedete pravideln\u00e9 m\u011bs\u00ed\u010dn\u00ed porady o stavu platformy, nov\u00fdch verz\u00edch i priorit\u00e1ch dal\u0161\u00edho rozvoje.<\/li>\n<li>P\u0159evezmete dohled nad bezprobl\u00e9mov\u00fdm b\u011bhem z\u00e1kaznick\u00fdch linek, e-mail\u016f i chatu a p\u0159i technick\u00fdch incidentech zajist\u00edte jejich rychl\u00e9 vy\u0159e\u0161en\u00ed.<\/li>\n<li>Z\u00edsk\u00e1te z\u00e1zem\u00ed stabiln\u00ed \u010desk\u00e9 internetov\u00e9 jedni\u010dky a velkou m\u00edru samostatnosti.<\/li>\n<\/ul>\n<h2>Jak prob\u00edh\u00e1 v\u00fdb\u011brko?<\/h2>\n<ul>\n<li>\n<p>Po zasl\u00e1n\u00ed \u017eivotopisu se v\u00e1m nejpozd\u011bji do 3 dn\u016f ozveme telefonicky a nav\u00e1\u017eeme prvn\u00ed kontakt.<\/p>\n<\/li>\n<li>Kdy\u017e zjist\u00edme, \u017ee m\u00e1me spole\u010dnou p\u0159edstavu, domluv\u00edme si kr\u00e1tk\u00fd online seznamovac\u00ed hovor, kde se vz\u00e1jemn\u011b pozn\u00e1me.<\/li>\n<li>Pokud si budeme rozum\u011bt i p\u0159es obrazovku, r\u00e1di v\u00e1s pozn\u00e1me osobn\u011b v\u00a0 Seznamu. Osobn\u011b se potk\u00e1me dvakr\u00e1t\u00a0 \u2013 poprv\u00e9 probereme roli, t\u00fdm i va\u0161e zku\u0161enosti do detailu, na druh\u00e9 sch\u016fzce si zkus\u00edte i praktick\u00fd \u00fakol.<\/li>\n<li>Je to oboustrann\u00e1 shoda? V\u0161echny dokumenty podep\u00ed\u0161eme elektronicky a domluv\u00edme se na term\u00ednu va\u0161eho n\u00e1stupu na palubu.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>M\u00e1te zku\u0161enosti se syst\u00e9mem pro z\u00e1kaznickou p\u00e9\u010di ide\u00e1ln\u011b s\u00a0 Daktelou a jej\u00edm AI? Troufli byste si tento syst\u00e9m spravovat, rozv\u00edjet a \u0161kolit nov\u00e9 u\u017eivatele? Hled\u00e1me posilu do na\u0161eho odd\u011blen\u00ed Customer Care, kter\u00e1 zvl\u00e1dne propojit technickou str\u00e1nku podpory Daktely s komunikac\u00ed nap\u0159\u00ed\u010d t\u00fdmy, ale i dodavateli a dostane pln\u00fd prostor p\u0159i implementaci Daktela AI. Co od [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[239],"tags":[58],"location":[19],"technology":[],"landing_category":[173,143],"class_list":["post-21011","post","type-post","status-publish","format-standard","hentry","category-it-a-technologie","tag-plny-uvazek"],"acf":[],"_links":{"self":[{"href":"https:\/\/o-seznam.cz\/kariera\/wp-json\/wp\/v2\/posts\/21011","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/o-seznam.cz\/kariera\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/o-seznam.cz\/kariera\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/o-seznam.cz\/kariera\/wp-json\/wp\/v2\/comments?post=21011"}],"version-history":[{"count":1,"href":"https:\/\/o-seznam.cz\/kariera\/wp-json\/wp\/v2\/posts\/21011\/revisions"}],"predecessor-version":[{"id":21012,"href":"https:\/\/o-seznam.cz\/kariera\/wp-json\/wp\/v2\/posts\/21011\/revisions\/21012"}],"wp:attachment":[{"href":"https:\/\/o-seznam.cz\/kariera\/wp-json\/wp\/v2\/media?parent=21011"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/o-seznam.cz\/kariera\/wp-json\/wp\/v2\/categories?post=21011"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/o-seznam.cz\/kariera\/wp-json\/wp\/v2\/tags?post=21011"},{"taxonomy":"location","embeddable":true,"href":"https:\/\/o-seznam.cz\/kariera\/wp-json\/wp\/v2\/location?post=21011"},{"taxonomy":"technology","embeddable":true,"href":"https:\/\/o-seznam.cz\/kariera\/wp-json\/wp\/v2\/technology?post=21011"},{"taxonomy":"landing_category","embeddable":true,"href":"https:\/\/o-seznam.cz\/kariera\/wp-json\/wp\/v2\/landing_category?post=21011"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}