{"id":20892,"date":"2026-10-02T12:13:29","date_gmt":"2026-10-02T10:13:29","guid":{"rendered":"https:\/\/o-seznam.cz\/kariera\/498735-specialista-customer-care\/"},"modified":"2026-10-07T09:12:03","modified_gmt":"2026-10-07T07:12:03","slug":"498735-specialista-customer-care","status":"publish","type":"post","link":"https:\/\/o-seznam.cz\/kariera\/498735-specialista-customer-care\/","title":{"rendered":"Specialista Customer Care"},"content":{"rendered":"<p>Kdy\u017e u\u017eivatel <a class=\"is-style-link-external\" href=\"http:\/\/Email.cz\" target=\"_blank\">Email.cz<\/a> nem\u016f\u017ee otev\u0159\u00edt \u00fa\u010det, zapomene heslo nebo si nev\u00ed rady s nastaven\u00edm domovsk\u00e9 str\u00e1nky a slu\u017eeb Seznam, obr\u00e1t\u00ed se na v\u00e1s. V z\u00e1kaznick\u00e9 podpo\u0159e Seznamu mu p\u0159es telefon, chat nebo e-mail pom\u016f\u017eete naj\u00edt \u0159e\u0161en\u00ed a srozumiteln\u011b vysv\u011btl\u00edte dal\u0161\u00ed krok.<\/p>\n<hr>\n<h2>Co od v\u00e1s o\u010dek\u00e1v\u00e1me<\/h2>\n<ul>\n<li>Um\u00edte srozumiteln\u011b, v\u011bcn\u011b a vst\u0159\u00edcn\u011b komunikovat po telefonu i p\u00edsemn\u011b.<\/li>\n<li>Dok\u00e1\u017eete se rychle zorientovat v probl\u00e9mu u\u017eivatele a postupovat p\u0159i jeho \u0159e\u0161en\u00ed krok za krokem.<\/li>\n<li>Zachov\u00e1te klid a ochotu pomoci i ve chv\u00edli, kdy je u\u017eivatel ve stresu kv\u016fli zablokovan\u00e9mu \u00fa\u010dtu nebo zapomenut\u00e9mu heslu.<\/li>\n<li>Pracujete pe\u010dliv\u011b a zodpov\u011bdn\u011b, zejm\u00e9na p\u0159i \u0159e\u0161en\u00ed dotaz\u016f t\u00fdkaj\u00edc\u00edch se u\u017eivatelsk\u00fdch \u00fa\u010dt\u016f.<\/li>\n<li>M\u00e1te p\u0159irozen\u00fd z\u00e1jem o technologie a chu\u0165 pochopit, jak na\u0161e slu\u017eby funguj\u00ed.<\/li>\n<li>Angli\u010dtinu na komunikativn\u00ed \u00farovni, ob\u010das se objev\u00ed zahrani\u010dn\u00ed u\u017eivatel.<\/li>\n<\/ul>\n<hr>\n<h2>Co m\u016f\u017eete o\u010dek\u00e1vat vy<\/h2>\n<ul>\n<li>\n<p>Budete \u0159e\u0161it dotazy k <a class=\"is-style-link-external\" href=\"http:\/\/Email.cz\" target=\"_blank\">Email.cz<\/a>, nastaven\u00ed \u00fa\u010dtu, domovsk\u00e9 str\u00e1nce, prohl\u00ed\u017ee\u010di Seznam i slu\u017eb\u011b <a class=\"is-style-link-external\" href=\"http:\/\/Mapy.com\" target=\"_blank\">Mapy.com<\/a><\/p>\n<\/li>\n<li>Budete poskytovat podporu lidem na po\u010d\u00edta\u010d\u00edch i telefonech a pracovat s prost\u0159ed\u00edm Windows, macOS, Android a iPhone.<\/li>\n<li>\u010cek\u00e1 v\u00e1s pestr\u00fd den, ve kter\u00e9m vyst\u0159\u00edd\u00e1te telefonick\u00e9 hovory s dal\u0161\u00edmi dotazy p\u0159es chat nebo e-mail.<\/li>\n<li>Stanete se sou\u010d\u00e1st\u00ed t\u00fdmu, kter\u00fd si p\u0159i slo\u017eit\u011bj\u0161\u00edch p\u0159\u00edpadech pom\u00e1h\u00e1 a sd\u00edl\u00ed zku\u0161enosti z praxe.<\/li>\n<li>Po zau\u010den\u00ed m\u016f\u017eete pracovat z domova a\u017e t\u0159ikr\u00e1t t\u00fddn\u011b.<\/li>\n<\/ul>\n<h2>Jak prob\u00edh\u00e1 v\u00fdb\u011brko<\/h2>\n<ul>\n<li>\n<p>Po zasl\u00e1n\u00ed \u017eivotopisu se v\u00e1m ozveme telefonicky nejpozd\u011bji do 3 dn\u016f, abychom nav\u00e1zali prvn\u00ed kontakt.\u00a0<\/p>\n<\/li>\n<\/ul>\n<ul>\n<li>Pokud zjist\u00edme, \u017ee jsme na stejn\u00e9 vln\u011b, domluv\u00edme si kr\u00e1tk\u00fd seznamovac\u00ed hovor p\u0159es Zoom, abychom se vz\u00e1jemn\u011b o\u0165ukali.\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Kdy\u017e si budeme rozum\u011bt i p\u0159es obrazovku, r\u00e1di se s v\u00e1mi potk\u00e1me osobn\u011b a probereme v\u0161e do detailu.\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Jakmile zjist\u00edme, \u017ee jde o vz\u00e1jemnou shodu, podep\u00ed\u0161eme dokumenty elektronicky a domluv\u00edme se na term\u00ednu va\u0161eho n\u00e1stupu na palubu.\u00a0<\/li>\n<\/ul>\n<p>[job-video]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Kdy\u017e u\u017eivatel Email.cz nem\u016f\u017ee otev\u0159\u00edt \u00fa\u010det, zapomene heslo nebo si nev\u00ed rady s nastaven\u00edm domovsk\u00e9 str\u00e1nky a slu\u017eeb Seznam, obr\u00e1t\u00ed se na v\u00e1s. V z\u00e1kaznick\u00e9 podpo\u0159e Seznamu mu p\u0159es telefon, chat nebo e-mail pom\u016f\u017eete naj\u00edt \u0159e\u0161en\u00ed a srozumiteln\u011b vysv\u011btl\u00edte dal\u0161\u00ed krok. Co od v\u00e1s o\u010dek\u00e1v\u00e1me Um\u00edte srozumiteln\u011b, v\u011bcn\u011b a vst\u0159\u00edcn\u011b komunikovat po telefonu i p\u00edsemn\u011b. [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"categories":[243],"tags":[58],"location":[19],"technology":[],"landing_category":[173,143],"class_list":["post-20892","post","type-post","status-publish","format-standard","hentry","category-odborni-specialiste","tag-plny-uvazek"],"acf":[],"_links":{"self":[{"href":"https:\/\/o-seznam.cz\/kariera\/wp-json\/wp\/v2\/posts\/20892","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/o-seznam.cz\/kariera\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/o-seznam.cz\/kariera\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/o-seznam.cz\/kariera\/wp-json\/wp\/v2\/comments?post=20892"}],"version-history":[{"count":1,"href":"https:\/\/o-seznam.cz\/kariera\/wp-json\/wp\/v2\/posts\/20892\/revisions"}],"predecessor-version":[{"id":20893,"href":"https:\/\/o-seznam.cz\/kariera\/wp-json\/wp\/v2\/posts\/20892\/revisions\/20893"}],"wp:attachment":[{"href":"https:\/\/o-seznam.cz\/kariera\/wp-json\/wp\/v2\/media?parent=20892"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/o-seznam.cz\/kariera\/wp-json\/wp\/v2\/categories?post=20892"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/o-seznam.cz\/kariera\/wp-json\/wp\/v2\/tags?post=20892"},{"taxonomy":"location","embeddable":true,"href":"https:\/\/o-seznam.cz\/kariera\/wp-json\/wp\/v2\/location?post=20892"},{"taxonomy":"technology","embeddable":true,"href":"https:\/\/o-seznam.cz\/kariera\/wp-json\/wp\/v2\/technology?post=20892"},{"taxonomy":"landing_category","embeddable":true,"href":"https:\/\/o-seznam.cz\/kariera\/wp-json\/wp\/v2\/landing_category?post=20892"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}